Policies & FAQ

  • All appointments require a non - refundable deposit to secure your appointment, which is deducted from your treatment total on the day.

  • We kindly ask for at least 48 hours’ notice if you need to cancel or reschedule.

    What if I cancel or reschedule within 24 hours?

    If you cancel, reschedule, or do not attend your appointment within 24 hours of your scheduled time, a late cancellation fee will apply.

    This fee is equal to the full cost of the appointment and will be charged to the payment method on file.

  • Simply contact us via email - remi@renueclinic.uk. We aim to respond within 4 hours.

  • We understand that life has a way of interfering, there is a grace period of 15 minutes - there is no late fee applicable.

    However we may need to shorten your treatment time or reschedule to stay on time for other clients.

    After 15 minutes appointments may be cancelled.

    Please ensure to contact us if running behind.

    Email - remi@renueclinic.uk

  • No.

    There are no extra fees no matter what time slot is booked.

    We aim to provide a premium around the clock.

  • Please come to your eyelash appointment with no mascara and clean lashes.

    Please do not wear contact lenses to your appointment

  • Arrive with clean skin

    • Avoid active skincare for 24 hours

    • Avoid sun exposure or self‑tan

    Your confirmation email will include any specific instructions.

  • Some treatments require a patch test 24–48 hours beforehand. If this applies to your treatment, we’ll let you know when booking.

  • Yes — providing accurate medical information helps us ensure your treatment is safe and suitable.

  • Please contact us. Your wellbeing is our priority, and we may need to reschedule.

  • The Renue Clinic remains open on all bank holidays except from Christmas Day and New Year’s Day.

  • Availability Slots are released on the 20th of each month.

    Be sure that you are entering the correct details provided for contact.

    A confirmation email will include all the details of your appointment with the address/date/time.

  • Unfortunately no.

    No children or extra guests.

  • There is free parking indeed.

    A few streets are permit holders only between 12pm - 2pm, Monday - Friday.